A major outage disrupted Amazon’s cloud services, causing havoc in the US by knocking out streaming services Netflix and Disney+, investment platform Robinhood, a wide range of apps and Amazon.com’s e-commerce website as consumers shopped ahead of Christmas.
The issue affected Amazon Web Services’ US-EAST-1 Region, meaning many services in Australia avoided the worst impacts. But even users outside of the US were reporting issues related to services that use Amazon’s platforms on the back end.
Amazon said it was working to resolve the issue and was making progress, but did not give an estimate when services would be fully restored.
Amazon’s Ring security cameras, mobile banking app Chime and robot vacuum cleaner maker iRobot, which use Amazon Web Services (AWS), reported issues according to their social media pages.
Trading app Robinhood and Walt Disney’s streaming service Disney+ and Netflix were also down for large numbers of US customers, according to Downdetector.com.
“Netflix which runs nearly all of its infrastructure on AWS appears to have lost 26 per cent of its traffic,” Doug Madory, head of internet analysis at analytics firm Kentik, said.
Amazon said the outage was related to network devices and linked to application programming interface, or API, which is a set of protocols for building and integrating application software.
“This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates,” the company said on its status dashboard.
Downdetector.com showed more than 24,000 incidents of people reporting issues with Amazon, including its namesake e-commerce website, Prime Video and other services. The outage tracking website collates status reports from a number of sources, including user-submitted errors on its platform.